Case Studies | Retail Logistics
Streamlining Shipper Collaboration with Real-Time Visibility
A leading logistics team partnered with ShipmentX to automate shipper integration, eliminate data entry, and improve load execution accuracy through a live TMS-connected portal.
~40%
Faster Load Approvals
50%
Fewer Support Tickets
30%
Drop in Operational Delays
£230K
Estimated Annual Savings
The Client: Retail Logistics Leader
The client operates one of the UK's largest freight exchange marketplaces—connecting retailers, shippers, and transporters through a unified digital platform. As shipment volumes grew, they faced mounting challenges in managing incoming loads, coordinating across partners, and ensuring execution accuracy at scale.
The Challenge
As shipper volumes increased, manual data entry and fragmented workflows made it difficult to keep pace with execution demands. Load visibility was limited, updates were reactive, and approval cycles lacked structure.
Manual Load Collaboration
Shippers submitted load data outside the system, requiring manual re-entry into the TMS—slowing workflows and increasing error rates.
Limited Load Visibility
Once loads were submitted, stakeholders had minimal insight into their real-time status—leading to planning delays and blind spots.
Lack of Load Approval Control
Buyers had no structured way to approve, reject, or modify incoming load requests—limiting control over timing and accuracy.
The ShipmentX Solution
To support the UK's largest freight exchange operations, ShipmentX deployed a TMS-connected Shipper Portal that automated load collaboration, introduced real-time visibility, and added structured approval workflows—reducing delays and eliminating manual input across the operation.
Centralized Load Posting
Shippers submitted loads directly into the portal, syncing instantly with the TMS for fast review and approval.
Live Visibility Dashboard
All loads were tracked in real time—from submission to delivery—with milestone alerts and status syncing.
Multi-Party Collaboration
Buyers retained full control, while shippers could request edits or cancellations—reducing confusion without sacrificing governance.
TMS Integration
Approved loads automatically synced with downstream workflows and connected loadboards—no duplicate entry required.
Structured Approval Workflow
Buyers could approve, reject, or comment on shipper loads directly in the system—speeding decisions and improving accuracy.
Connected Loadboard Sync
Posted and approved loads seamlessly reflected in the loadboard, ensuring no duplication and faster carrier access.
Results & ROI
ShipmentX helped the client eliminate manual workflows, improve communication, and gain real-time visibility—unlocking measurable time savings, accuracy, and operational control.
~40% Faster Load Approvals
Automation eliminated back-and-forth, cutting time between submission and confirmation.
Fewer Errors & Disputes
Auto-sync with the TMS reduced data mismatches and miscommunications between teams.
Improved User Experience
Shippers received real-time status updates, improving satisfaction and reducing support queries.
30% Fewer Operational Delays
Standardized load workflows improved planning accuracy and timeline adherence.
50% Fewer Support Tickets
Clearer collaboration and automated updates reduced inbound questions and escalations.
£230K+ Annual Savings
Eliminating admin tasks, reducing late penalties, and improving data accuracy drove tangible ROI.
What's Next
With core collaboration processes now automated, the client is expanding its digital ecosystem with ShipmentX—focusing on real-time carrier tracking, deeper analytics, and full-cycle automation.
Live Carrier Tracking
Enhancing shipment visibility through GPS tracking, geofencing, and electronic proof of delivery (POD).
Advanced Analytics
Dashboards for performance trends, exception handling, and data-driven decision-making across shippers and carriers.
End-to-End Lifecycle Automation
Automating the full journey—from load creation to delivery and settlement—with minimal human input.
Conclusion
The ShipmentX Shipper Portal empowered the client to eliminate manual data entry, streamline collaboration with their shipper network, and gain real-time control over load execution.
With structured workflows, TMS integration, and a live visibility dashboard, the team achieved faster decision-making, reduced delays, and over £230K in annualized savings—while preparing for scalable growth with automation at its core.
